Booking Agreement
Effective date: 23rd March 2025

This Booking Agreement (“Agreement”) governs the rental of a holiday property (“Property”) between you (“Guest”), Arlington & Row Ltd, and the Property Owner(s) (“Owner”). By booking (“Booking”) with Arlington & Row Ltd via www.arlingtonandrow.co.uk or platforms (e.g., Airbnb, VRBO), you confirm you’re over 18 and accept responsibility for all payments and the conduct of everyone staying or visiting the Property during your rental period.

Booking Process

• Confirmation: The Booking is confirmed on payment of a Holding Fee within 5 days of your intent to book.
• Final Payment:
  • If the holiday starts within 14 days, the full Holiday Rental Fee is due at booking.
  • Otherwise, the balance is due 10 days before arrival. Late payment may result in cancellation and a £30 fee.
• Damage Deposit: A £500 refundable deposit is required before arrival (via bank transfer or card), returned post-inspection if no damage or extra cleaning is needed.
• Amendments: Changes require our written approval.

Cancellation

• Guest Cancellation: Notify us in writing at rebecca@arlingtonandrow.co.uk or 3 Tyndale Road, Hucclecote, GL3 3PH, or via the booking platform.
  • Platform Bookings: Follow the platform’s policy (see their website).
  • Direct Bookings:
    • 8+ weeks before arrival: Full refund.
      • 4 weeks before: 50% refund.
      • 2 weeks or less: No refund.
  • Special Cases: Full refunds may apply for late cancellations due to pandemics, natural disasters, or emergencies, at our discretion.
• Our Cancellation: We may cancel due to uncontrollable events (e.g., natural disasters, urgent repairs) or if:
  • You behave abusively toward our team or Property;
  • We reasonably suspect damage or breach of terms.
    If no alternative is agreed, we’ll refund all payments. We’re not liable for extra losses.
• Insurance: We don’t offer travel/cancellation insurance—please arrange your own.

Changing Your Booking

• Requests to change dates must be made more than 14 days before arrival. Within 14 days, a £50 fee may apply, plus any rental increase. Fees may be waived for uncontrollable events.
• Changes within 1 week aren’t allowed. Shortening your stay is treated as a cancellation.

Property Use

• Purpose: The Property is for holiday use only (max 31 nights), not parties or commercial events.
• Occupancy: Don’t exceed the agreed number of guests. Extra linen use incurs additional fees.
• Restrictions: No subletting, tents, or sleeping in vehicles on-site. Avoid causing nuisance to owners, neighbours, or visitors.

Your Responsibilities

• Treat the Property and contents respectfully.
• Report damage/breakages immediately—costs may be deducted from your deposit.
• Leave the Property clean and tidy (e.g., wash dishes, bin rubbish per instructions). Extra cleaning incurs fees.
• Allow access for maintenance or emergencies with reasonable notice (immediate in emergencies).
• Dogs (if permitted):
  • Pre-book and pay the pet fee.
  • Keep off furniture/beds, clean up after them, don’t leave unattended unless crated.
  • See our Dog Code of Conduct for full rules.
• Bed linen and towels are provided (free linen changes for stays over 7 days on request).

Arrival & Departure

• Your Booking starts and ends at agreed times. Overstaying without approval incurs extra fees.
• Arrival details (access, parking) are sent post-payment. Parking availability isn’t guaranteed unless stated.

Property Features

• Gardens: Not all are enclosed—check suitability for pets/children and supervise them. Keep noise low after 10pm.
• Sleeping: Max occupancy is in the description (e.g., “4+2” includes sofa beds). Infants in cots don’t count unless space limits apply.
• Hot Tubs/Pools: Use is at your risk, per property rules (e.g., no use 10pm-9am). Extra fees may apply.
• Utilities: Included unless stated. Report outages—we will assist but aren’t liable for delays.
• Wi-Fi/TV: Complimentary where offered—failures aren’t compensable.

Damage & Belongings

• You’re liable for damage costs beyond normal wear. Don’t remove items—report accidental removals and return them at your cost.
• Lost belongings aren’t our responsibility. Claim within 2 weeks (£15 + postage fee, paid upfront) or items may be discarded/donated.

Behaviour & Termination

• Owners may refuse or end your stay (no refund) for abusive behaviour, suspected damage, or breaches of this Agreement.

Complaints

• Report issues during your stay to rebecca@arlingtonandrow.co.uk or 01242 964417. We’ll aim to resolve them. Post-departure complaints rarely qualify for refunds.

Liability

• We and Owners aren’t liable for loss/damage to belongings, injuries, or events beyond our control (e.g., utility failures, neighbouring works). Safety is your responsibility, especially for children.

Data Protection

• Your data is processed per UK GDPR. We may share it for verification checks. If details are invalid or we suspect illegal intent, we may cancel your Booking. Data isn’t shared otherwise unless legally required.

Contact

Arlington & Row Ltd
rebecca@arlingtonandrow.co.uk
3 Tyndale Road, Hucclecote, GL3 3PH

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